Do you have a formal process that all projects go through?
Yes, we do. Our design and development process borrows principles from project management for software development and marketing production. Each project has phases, deliverables, tasks and timelines defined. Each phase works to refine a deliverable that will be presented to the customer for approval before commencement to the next phase. In addition, all projects will go through our Success Mechanisms.

What is the customer's role in the development process?
We strive to work together with our customers as a seamless team. As such our process is flexible enough to let you determine the level of involvement you want. Some customers want heavy, daily involvement in particular aspects of development, others prefer to let us handle everything. Your input to the project will be defined at the beginning of the project based on your needs and preferences.

Please note that in order to meet the required finish date, we will need any materials you are providing for the site by a certain date. If a customer does miss a deliverable deadline, the website delivery date will be delayed. If a customer deliverable is missed, you will not be charged for developer down time. We will re-task personnel to other projects and we will put them back on your project as soon as they are available again after the customer deliverable is provided to us.

How will I know the status of my project thoughout development?
NorthEastern Web Solutions™ recognizes that customer-vendor communication is critical to a long-term successful relationship. As such we go above and beyond in our communications efforts with customers. All customers will have a dedicated Account Representative who acts as a single point of contact for project needs.

An Account Representative's primary duties are to assure the project stays within budget and schedule, facilitate communication, and achieve complete customer satisfaction. Your Account Representative will facilitate constant communication based on two primary mechanisms:

• Review Points - every project has multiple review points where your Account Representative will discuss with you via email to review discussion points and define requirements.

• Client Login Area - Here you can check on the progress of your project anytime.

After I decide I want you to build my website what happens next?
You will need to complete the first payment as discussed in the Quotation Form. You will then receive a Work Order Contract that will map out NorthEastern Web Solutions™ and your deliverables, prices/payment schedule, timelines and project parameters. Once the Work Order Contract is agreed by both parties, your Account Representative will contact you via email to begin formalizing detailed project requirements and specifications.

Who will be assigned to my project team and what are their skill sets?
Successful web development is very complex and demands more skill sets than any one person can practically have. The task requires a blend of strategic, creative, technical, and marketing expertise. NorthEastern Web Solutions™'s web design and development team incorporates multiple specialists to assure your project will produce maximum results. Your Account Representative will hand pick the team of specialists according to your needs. For a typical web site the following experts are used:

• Account Representative, who will also act as the Account / Project Manager.

• Multiple Creative Designers (Graphics and Multimedia Designers) - To assure you a diverse selection of creative designs, we will assign different creative designers to develop each theme / look and feel design.

• Web Programmer - For technical aspects and further development.

Do I own the code used to create my website?
After we have received the final payment for your project, you will own all the end files used to create your site. We normally protect proprietary source files that may contain trade secrets such as Flash ".fla" files, Photoshop ".psd" files. Clients generally don't need these files; if you do, we can negotiate special terms for you to license the rights to the source files.